We enjoyed our stay at the Windermere Manor. I would like to
suggest however that you consider updating the rooms slightly with fresher or
newer carpet, slightly better bathroom look. The rooms are a great size and the
bed is awesome. Rooms just seemed a bit tired as did the outdoors. You could
charge slightly higher rate and get these updates.
I am impressed with the fact that you are asking for our feedback.
I have worked in quality assurance and value the opportunity to give feedback.
Our experience was delightful. The ambiance created by
the beautiful gardens and grounds and the old English charm of the buildings
exceeded our expectations. We enjoyed the food..in particular the soups
and salads and chicken and especially the beef tenderloin!! Our server
was very helpful in sharing some tips for cooking tenderloin. And the pace of
service was leisurely. The staff were all very helpful.
The fresh vegetables grown on the property appeared on the
plates..and the kale was especially good…and even home grown honey!!
The white wine served on Saturday night was not one of our
favourites but then that is a personal choice. We are generally disappointed in
the coffee provided in rooms
Breakfast provided a wide selection of hot and cold and all
the extras anyone could ask for…
Our room had a sink that needed to have the strainer on the
tap cleaned..it sprayed water around the sink. The floor lamp seemed wobbly ..
The beds were super comfortable and the room had a pleasant
scent on arrival and temperature just right.
We hope to return again!
Thank you for asking
You can extract any part of these comments for others to
read if you choose.
Sincerely,
Bev Carter
Sept 20/21,2014. Stayed at the hotel for my 55th
reunion at the Ivey Business School. Enjoyed a wonderful Friday evening
reception party and dinner at The Cafe, delicious breakfasts, private reception
in my room/suite and great banquet on Saturday night. The food is prepared to
perfection and the staff are all to be commended. You have a great group of
people from the front desk to the room service staff, cooks, waiters and
waitresses etc. A most enjoyable experience!
Dear Mr.
Kellock,
My husband
and I just completed our stay at your hotel facility this past weekend, as part
of the Meds ’84 class reunion for Western’s Homecoming weekend. I would
have to provide you with an overall fair rating on the stay. We found the
room to be clean, and the bed to be comfortable, and despite trepidations about
the room proximity to the front desk and front circle on the main floor, we had
undisturbed sleep.
I have to
admit being disappointed upon walking into our room – it is quite clear that
this room décor was established in the late 1980’s, and no attempt has been
made to update/modernize the appearance. The glue and screw holes left
behind on the chest of drawers, the tired indoor/outdoor carpeting, lack of a
fresh coat of paint and a very minimal attempt at any wall decoration with
primarily bare walls, suggested a stay in a lesser quality hotel rather than a
facility in which Western would place its guests. The bathroom could have
offered some simple additional amenities such as ear swabs, and a bar of soap
which didn’t appear heat-denatured. The person who came to refresh our
room on Saturday failed to remove used coffee cups (still containing coffee) as
well as leaving behind used facecloths and hand towels, even though these had
been replaced with fresh ones. Breakfast choice was good, although
I have to admit I don’t enjoy dried scrambled eggs. The actual set up of
the breakfast buffet needs to be evaluated, as guest flow along the items was
held up by the placement of the breads and toaster in the corner, making it
very difficult to access the butter/jams/honey if one was not interested in a
toasted bread product. A longer, straighter display, with perhaps the
bread/toaster at a separate table, or at the end of the selection display might
be easier. It was a little easier on Sunday morning in the Grand Hall
rather than the café, but again the toaster/bread was placed in the middle of
the table which caused a blockage in flow along the buffet line. I have
the impression the chefs/restaurant staff and you have never attempted to serve
yourselves a breakfast meal with the setup you’ve chosen – it might be a point
to consider.
The actual
evening events we attended were quite enjoyable, your staff seem very professional
and courteous, and the food quality for the evening was excellent. This
is something of which you should indeed be proud.
I have
usually enjoyed staying at the Manor for our reunion events however, I’m
doubtful to come back to stay with this recent experience with the sleeping
room accommodations – unfortunate that this weekend’s stay has coloured my
opinion in this manner, but I need to be truthful. I expected
better.
